Triple Take Marketing Fulfillment Policy

1. Refund Policy

Triple Take Marketing provides customized marketing services tailored to each client's needs. Due to the nature of our work, we do not offer refunds on services already rendered.

If you are dissatisfied with a service, please contact us at [email protected] within 7 days of project completion, and we will work with you to address concerns.

For subscription-based services, refund requests are handled on a case-by-case basis, and any approved refunds will be issued within 10 business days to the original payment method.

2. Shipping & Delivery Policy

Triple Take Marketing primarily delivers digital services, including advertising, content creation, and strategy development. For projects that involve physical materials (such as printed marketing collateral), shipping details will be outlined in the contract.

Digital deliverables will be provided via email, Google Drive, or asana which is a project management platform .

Physical marketing materials, if applicable, will be shipped via UPS with estimated delivery times ranging from 5-10 business days.

Triple Take Marketing is not responsible for delays caused by shipping carriers.

3. Return Policy & Process

Since our services are digital and customized, returns are not applicable. If a service outcome does not meet agreed-upon expectations, please contact us within 7 days so we can address any issues.

For physical marketing materials, returns may be accepted for defective or damaged items. To initiate a return:

•Contact [email protected] within 7 days of receiving the item.

•Provide proof of damage (photos or video).

•If approved, you will receive return instructions.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Cancellation Policy

For one-time projects, cancellations must be requested before work begins for a full refund. Once work has started, cancellations will be subject to fees based on completed milestones.

For subscription-based services (such as ongoing marketing retainers or ad management):

•Clients must provide 30 days' written notice before the next billing cycle to cancel services.

•Any outstanding invoices must be paid before cancellation is processed.

•Partial refunds are not available for mid-month cancellations.

To request a cancellation, please contact [email protected].

Need Assistance?

For any questions regarding this Fulfillment Policy, please reach out to us at [email protected] or call 770-881-5833.